ASG110 Platinum Maint 1 Yr
DESCRIPTION : Platinum Maintenance is Astaro's
premium 24x7 support offering,
designed for organizations requiring
continuous support coverage at the
highest possible levels. Customers
receive the full Up2Date service,
including new versions of the Astaro
Security Linux software. For technical
support, please contact your
Authorized Astaro Partner first. You
may then contact Astaro via a web form
or telephone. During business hours
they receive immediate access to the
first available member of the customer
support staff. Outside of business
hours they receive an email or
telephone reply within 4 hours.
Platinum Maintenance includes
expedited hardware replacement (a
replacement appliance is shipped
within 1 work day*).